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ATG Adaptive Customer Assistance builds on ATG's acknowledged industry leadership in developing guided customer experience software that provides users with an unprecedented depth of information and services. It's the kind of product that will accelerate the movement to empower customers to be self-served. ATG Adaptive Customer Assistance represents a significant evolution of "traditional" online self-service. Traditional self-service is modeled after the early stage search engines, where typical responses to queries are answered with a list of thousands of documents with varying degrees of relevancy. Results will be nuggets of content as well as interactive customer service escalation options including e-mail, text chat, and voice. These vendors will transform the self-service search experience by injecting users into relevant tasks," Jupiter Research published in a report last year titled "Self-Service Strategies, Creating Value with Natural Language Search.
ATG Personalization Guide for Business Users
All rights reserved. This software and related documentation are provided under a license agreement containing restrictions on use and disclosure and are protected by intellectual property laws. Except as expressly permitted in your license agreement or allowed by law, you may not use, copy, reproduce, translate, broadcast, modify, license, transmit, distribute, exhibit, perform, publish, or display any part, in any form, or by any means. Reverse engineering, disassembly, or decompilation of this software, unless required by law for interoperability, is prohibited. The information contained herein is subject to change without notice and is not warranted to be error-free. If you find any errors, please report them to us in writing.
Oracle Updates ATG Web Commerce & Endeca Commerce, Business Users a Key Focus
By Barb Mosher Zinck Sep 12, Oracle has been hard at work on the commerce portion of its customer experience portfolio. Today it releases updates to two of its Commerce products and offers a chance to dig into the details at Oracle OpenWorld in San Fransisco the end of this month. Oracle's Commerce strategy focuses not only on helping deliver great customer experiences , but also ensuring that the business user can easily create and manage these experiences across channels without needing to hold IT's hand. It has also ensured that the commerce platform is the best it can be to support a wide range of scalability and performance requirements. Now at release number These include:.